The "Account Summary" screen is where sellers can review and process orders.
Pending PaymentOrders in the "Pending Payment" category are orders that buyers have placed but have not yet paid for. Under no circumstances should a seller ever ship an order in this status. There is always the possibility that the buyer may not pay for the order.
On the "Pending Payment" screen, the seller can do the following:
Buyers have 17 days (21 days if the buyer is from Canada) from the date the order was placed to get payment to Sportlots. If payment isn't received within this timeframe, the inventory will be restored back to the seller's Sportlots store, or in the event that this was an auction order, the auctions will be relisted for the seller the following day. Buyers who fail to pay for orders will have this tracked on their report card. Sellers can choose to set "auto-block" criteria to prevent buyers who fail to pay for orders from viewing their inventory or auctions. For more information about setting auto-block criteria, see the "Seller Profile" section in the Seller's Guide.
Orders in the "Fill to Buyer" category are orders the seller needs to fill and ship to the buyer because Sportlots has received payment from the buyer.
On the "Fill to Buyer" screen, the order summary information will be highlighted in Grey. In the Order header information the seller can click on the "Fill Order" button to mark this order filled. The seller should then ship the order directly to the buyer as soon as possible after this button has been clicked. The seller will have 10 days (or 17 days if the seller and buyer are in different countries) from the date the order is marked filled to get the order to the buyer before the buyer can start a formal "Not Received" issue with the seller.
On the Order header information, the seller can also click on the "Contact" link to directly communicate with the buyer in the Sportlots Message Center. This may be use to further clarify information about the cards in the order. If there is any concerns about the card the buyer is receiving, it is best to get this resolved with the buyer before shipping the cards.
Under each Order Header, each of the items in the order will be shown. If the seller is able to completely fill this order, will be required to be changed on each of the items. However if the seller is unable to fill all or a part of the order, the "Qty Filled" dropdown must be used to select how many of the items can be filled. This must be done prior to clicking on the "Fill Order" on this orders header section.
At the bottom of this page, the seller may notice up to two different buttons:
Orders in the "Fill to Box" category are orders the seller needs to fill, bundle up the packages into a single box and ship to Sportlots. Sellers should always fill all of the orders on this screen at the same time, but should consider waiting a longer period of time in order to let the orders in this category build up so that the seller saves on overall shipping by bundling up these orders into a single shipment. In order to encourage this, Sportlots will deduct 3 days from each order's fill time so that the seller can bundle up multiple packages while no hurting their fill speed on their report card. For example, if a seller actually fills an order in this category in 5 days, Sportlots will only calculate a 2 day fill time on the seller's report card. It is actually possible to have negative fill times on these orders, which will reduce the sellers overall fill speed.
On the "Fill to Box" screen, the order summary information will be highlighted in Grey. In the Order header information the seller can click on the "Fill Order" button to mark this order filled. The seller should then ship the order directly to the buyer as soon as possible after this button has been clicked. The seller will have 10 days (or 17 days if the seller and buyer are in different countries) from the date the order is marked filled to get the order to the buyer's PO Box before the buyer can start a formal "Not Received" issue with the seller.
On the Order header information, the seller can also click on the "Contact" link to directly communicate with the buyer in the Sportlots Message Center. This may be use to further clarify information about the cards in the order. If there is any concerns about the card the buyer is receiving, it is best to get this resolved with the buyer before shipping the cards.
Under each Order Header, each of the items in the order will be shown. If the seller is able to completely fill this order, will be required to be changed on each of the items. However if the seller is unable to fill all or a part of the order, the "Qty Filled" dropdown must be used to select how many of the items can be filled. This must be done prior to clicking on the "Fill Order" on this orders header section.
At the bottom of this page, the seller may notice a "Pull Cards" button if the seller has fixed priced store orders to fill. This page can printed off and used to initially pull all of the cards from inventory at once instead of going into the same boxes multiple times to fill orders.
After filling all of the orders in the "Fill to Box" category, the system will automatically send the seller to the "Orders Filled" screen, It is important to use the "Fill Today's Packing Slip's" from this next screen right away so that the seller can included them in with the packages ready to be shipped to Sportlots.
Orders in the "Orders Filled" category are orders that the seller has filled. Sportlots will pay the seller for the order's in this category at the end of the month. The running Sportlots fees for the month can be seen at the bottom right corner of this screen. For fixed prices sales, the fee percentage can descrease as the month proceeds based on total sales volume for the month, so as a result, the fees on this page will not be accurate until the end of the month when the true fee percentage can be calculated. The seller can also see a summary of sales and postage in this category at the bottom of this page.
On the "Order Summary" screen, the seller can do the following:
After each month, Sportlots creates a category for each month so the seller can review their payments and order details. By default, Sportlots will only show the last three months of history, but the links at the bottom of the screen allow for more months to be displayed. If there are any fees, the seller can click on the fees to see a breakdown of fees in this category. The seller can see a summary of sales and postage in this category and, by clicking on the quantity, the seller can review all of the orders they were paid for that month.
On the "Order Summary" screen, the seller can do the following: