Reviewing/Updating Orders

Pending Payment Orders
Direct to Customer Orders
PO Box Orders
Pending Feedback

The customer can view all of their current and past orders by using the "My Orders" option from the Sportlots Navigation bar.

Pending Payment Orders

Once an order has been placed, it is available in the buyers Pending Payment Orders screen. This list can be reviewed by clicking on the icon.

On the "Pending Payment" screen, buyers can take the following actions:

  • Click on the Order ID (or the Dealer ID) to view the order details and delete individual cards within an order (for Fixed Priced orders only).

  • Select different postage options for an order

  • Apply or remove Sportlots credit from an order

  • Apply or remove Sportlots Loot (for Fixed Priced only) from an order

  • Pay for an order (PayPal or Check). Orders will remain in pending status for 17 days (21 days if payment is coming from Canada) after the order has been placed. After 17 days, the order is removed and the cards are returned to the seller's inventory. Orders that are not paid for are tracked and sellers have the ability to set criteria to block certain buyers from viewing their inventory.

  • Delete an entire order or all cards from a particular seller within an order

    At the bottom of the Payment Pending Screen there may be two buttons. These buttons appear when there are either multiple Fixed Priced Orders or multiple Auction Orders that are pending payment. Buyers can click on these buttons to combine the orders together in order to reduce shipping rates. The date the first order was placed will be used to determine the age of the order. Auction orders and Fixed Priced orders can not be combined together as the method to determine shipping costs are completely different. Also, if the buyer has already paid for an order using check and Sportlots has not yet processed the order because the check hasn't been received, do NOT use the combine orders feature until the order that has been been for has been processed.

    Sportlots also provides a PO Box Calculator in the lower right corner of the screen. This can be used by the buyer to try to calculate how much postage will be to ship packages from their Sportlots PO Box to their address. Since postage from the PO Box is based only on the total weight of the combined packages, this can only be estimated because it is impossible to determine the weight of all the packages coming from each of the sellers.

    It is very important to NOT combine orders in situations where Payment has been made (usually through check/money order) but has not yet been processed by Sportlots. This will cause confusion when processing the payment after the order has been combined and potentially cause processing errors or delays.

    Direct to Customer Orders

    On the "Direct to Customer" screen, there are two tabs:

    PO Box Orders

    On the "PO Box Orders" screen, there are five tabs:

    NOTE: If there is no activity in a buyer's PO Box for over 6 months (no additional packages added), Sportlots will consider the contents in this box "abandonded" and will clear out all orders from the Sportlots box to open up the PO Box for other users.

    Pending Feedback Orders

    This tab is a list of all orders that have been shipped are are ready for you to leave feedback. Negative feedback can not be left for a seller until either a formal issue has been submitted for the seller or if the seller has had to adjust an order. If there is an adjustment on the order, Sportlots will also ask the customer to submit the reason for the adjustment, this is important because it lets Sportlots know if the sellers inventory accuracy rating should be updated accordingly.